| FAQ for Play MPE
How do I receive more information about Play MPE?
To receive more information about Play MPE contact Customer Support via email or toll-free at 1-866-992-9670 24 hours a day, 7 days per week.
How do I get signed up?
To get signed up, please contact your local record label representative and ask them to add you to their Play MPE servicing list. You can also fill out our "Receive Content" form by clicking on the button on the right side of this page.
What is my username and password?
Your username to log into the Play MPE Player and website is your email address registered with the system. Your password is provided in the original email you received along with your installation information. After logging in for the first time, it is recommended you change your password from the temporary one provided to something easier for you to remember. This can be done by going to the Options menu at the top of the Player window and choosing Change Password. It can also be done by clicking on Account Settings in the Available Tracks section of the Player or when logged in through the Direct-To-Web option.
I forgot my password, how do I retrieve it?
Enter your full registered email address in the Username / Password Retrieval box on the right hand side of this page and click send. Your password will be emailed to you immediately.
Why did I receive an email from Play MPE?
You have been registered to use this service because you currently receive promotional CDs from one or more of the major or independent record labels or you’ve been identified as someone who should have access to this service.
How do I change how often I receive new track email notifications (or stop receiving notifications)?
To choose how often you receive email notifications, go to Account Settings in the Available Track section (or under the Options menu), and click on the link Receive New Release Email Notifications. Here, you will have the option of receiving notification with each release (the default), weekly or never. Regardless of which option you pick, you will continue to be able to access new tracks in the Player as soon as they are made available by the labels. You can always change your selection in the future.
Can I change where the email notifications go?
Yes. Once you have merged or added additional email addresses, you can choose where you wish to receive new track notifications.
Under Email Addresses in Account Settings click the box to Redirect notifications.You will have the option of receiving emails at the address that a label has on file for you (the default) or having all emails sent to one or more addresses. If you select the latter option, each track notification will be sent to each email address next to a checked box.
For Example:
Under the default option, if Label A has user@emailA.com for your email address and Label B has user@emailB.com for you, each email from Label A will continue to be sent to user@emailA.com and each email from Label B will continue to be sent to user@emailB.com.
If you just check the box next to user@emailA.com, every
subsequent email sent from Label A and Label B will be received at user@emailA.com.
If you check the boxes next to both email addresses, every subsequent email
from Label A and Label B will be received at both user@emailA.com and user@emailB.com.
I can’t play a music video stream or download. Why?
When playing a stream or download of a music video you must have the correct media player installed for the format of video you are trying to play. If you are playing or have downloaded a Windows Media Video file, you must have the Windows Media player installed on your computer. If you are playing or have downloaded a Quicktime Video file, you must have the Quicktime player installed on your computer. You can download the Windows Media player from the Microsoft website or the Quicktime player from the Apple website.
Where can I find help with the Play MPE system?
You can get help by browsing the Support Pages on this website, contact Customer Support via email or toll-free toll-free at 1-866-992-9670 24 hours a day, 7 days per week.
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